INFORMATIONS RELATIVES AU COVID-19
Good news! Following the last announcements made by the government on Thursday May 28th, our campsite welcomes you since June 12th!
For all reservations already made or for a future stay:
– All reservations made for a stay before June 12th are cancelled:
Your file is in the process of being cancelled and you will soon receive a credit note for an amount equivalent to the totality of the payments made, including the down payments (order no. 2020-315 of 25 March 2020). This credit note, valid for 18 months from the date of issue, will allow you to plan a new stay.
– You have a stay planned after June 12th:
We hope to welcome you as planned. If you wish, you can benefit from a free postponement (valid for a stay carried over to the 2020 season). In case of cancellation, our general terms and conditions apply.
When will I get my credit?
You will receive your voucher by e-mail in the next few weeks. What are the general terms and conditions
and peculiarities of this asset? And how to use it?
With this credit note, you will be able to book a new stay.
according to the following conditions:
– The credit note is valid for 18 months from the date of issue,
for a stay to be completed by the end of the 2021 season.
– The new reservation is valid subject to availability.
– If the price of the new reservation is higher, the customer will have to pay the difference in price.
– If the price of the new booking is lower, the price difference remains available on your credit note, valid only on a new booking (with a validity of 18 months from the date of issue of your initial credit note).
– For any cancellation request after 15/09/2020 of the new booked stay,
the general terms and conditions of sale apply.
– Please note that all remaining terms and conditions apply to the booking.
– The credit note cannot be exchanged for money during the 18 months and cannot be spent on the campsite.
Can I get a refund?
In this exceptional context, exceptional measures have been put in place by the government in order to maintain the economic, financial and social stability of the country and in particular that of the tourism sector, by specifically authorizing tourism professionals to issue a credit note for stays cancelled as a result of this health crisis. For customers with a stay before June 12, you will receive by e-mail a credit note corresponding to the totality of the sums already paid. It will be valid for 18 months from the date of issue and will be valid for the next stay to be made before the end of the 2021 season.
What happens if I don’t use my credit?
If, however, at the end of the 18 months of deferral offered, you were unable to book a new stay,
we will refund your deposit in full. We are aware of the inconvenience caused but we are facing an exceptional situation that requires exceptional measures.
We are currently receiving a large number of calls, we are committed to respond as quickly as possible.
to all requests. We thank you in advance for your patience and understanding.
Rest assured that the safety and health of our customers, employees and partners are our top priorities.
All our teams spare no effort and are fully mobilized to support you.
as best as possible and listen to you.
Will there be any specific health measures taken this summer?
This summer, we are doing everything we can to make sure that the blue sky of your holiday is cloudless. You can count on us to put in place the necessary measures to offer you a peaceful stay.
The hygiene and safety measures that will be implemented this summer at our campsite are available in the blog section of the site.
Are the activities and services working normally?
All the pleasures of the table: Our restaurant, our beach snack and our grocery store are open.
A varied entertainment programme in high season: shows, live music shows, DJ nights, events specially designed for family gatherings…
Kids Club: we are ready to welcome your children in the best possible conditions, in smaller groups and with even more outdoor activities so that they can enjoy the great outdoors. Measures will be adapted as and when required, according to the evolution of government directives.
You can also count on our commitment to consider your next vacation plans.
We remain attentive to the evolution of the situation and we will inform you if we are that will lead to other decisions.
The holidays are coming and we look forward to seeing you again.